Next in our series on open source help desk software packages is a package called HOT. HOT stands for Hot Open Tickets – yes, it’s a redundant acronym, but think of it in the spirit of GNU, which ...

More than three-quarters of organizations increased their use of open-source software during the past year as the popularity of DevOps tooling, data technologies and AI/ML tooling grows. A survey of ...

For the longest time, open-source was nothing more than a buzzword rattling around the brains of technologists and fans of the Linux operating system. Flash forward a decade or so and open-source has ...